{ "api_version": "1", "kind": "dse_post", "self": "https://update.dsesecurity.com/api/v1/posts/add-the-guest-contact-information-step-before-relying-on-qr-door-invitations/", "item": { "id": "https://update.dsesecurity.com/updates/add-the-guest-contact-information-step-before-relying-on-qr-door-invitations/", "slug": "add-the-guest-contact-information-step-before-relying-on-qr-door-invitations", "url": "https://update.dsesecurity.com/updates/add-the-guest-contact-information-step-before-relying-on-qr-door-invitations/", "alternate_urls": { "markdown": "https://update.dsesecurity.com/updates/add-the-guest-contact-information-step-before-relying-on-qr-door-invitations.md", "json": "https://update.dsesecurity.com/api/v1/posts/add-the-guest-contact-information-step-before-relying-on-qr-door-invitations/" }, "title": "Add the Guest contact-information step before relying on QR door invitations", "summary": "Check the site-specific Guest Type and contact step before diagnosing a missing visitor QR code as reader failure.", "format": { "slug": "guide", "name": "Guide" }, "priority": { "slug": "info", "name": "Information" }, "featured": false, "image": { "theme": "physical-security", "label": "Physical security", "alt": "Integrated video surveillance and controlled entry at a modern commercial facility.", "card_url": "https://update.dsesecurity.com/assets/editorial/physical-security-card.webp?v=1.8.20", "hero_url": "https://update.dsesecurity.com/assets/editorial/physical-security-hero.webp?v=1.8.20", "social_url": "https://update.dsesecurity.com/assets/editorial/physical-security-social-v2.jpg?v=1.8.20", "width": 2400, "height": 1350 }, "topics": [ { "slug": "access-control", "name": "Access Control", "url": "https://update.dsesecurity.com/topic/access-control/" } ], "author": { "name": "DSE Security Editorial Team", "url": "https://update.dsesecurity.com/#editorial-team", "type": "Organization" }, "publisher": { "name": "Detection Systems & Engineering", "url": "https://dsesecurity.com/" }, "published_at": "2026-10-15T13:32:01+00:00", "modified_at": "2026-10-15T13:36:14+00:00", "reviewed_on": "2026-10-15", "reading_minutes": 2, "word_count": 273, "potentially_affected": "Applies to site-specific Verkada Guest door-access configuration. This article addresses invitation delivery prerequisites, not a claim that an email invitation itself authorizes every door or replaces local visitor approval.", "dse_recommendation": "DSE recommends tracing the complete credential-delivery path when a guest reports that a QR code never arrived.", "primary_source": { "name": "Verkada Help — Door Access for Guests", "url": "https://help.verkada.com/guest/configuration/door-access-for-guests", "published_on": null, "authority": "help.verkada.com" }, "publishing_principles": "https://update.dsesecurity.com/updates/dse-updates-editorial-methodology/", "usage_info": "https://update.dsesecurity.com/usage/", "copyright_notice": "Copyright © 2026 Detection Systems & Engineering. All rights reserved.", "content_html": "

Check the site-specific Guest Type and contact step before diagnosing a missing visitor QR code as reader failure.

\n

Source facts

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Verkada Guest links a Guest Type to a Visit Access Type to issue visitor door permissions. The guide requires a Contact Info step for delivering QR codes, entry codes, or unlock links. QR codes are viewed through the visitor’s post-sign-in link and require a supported intercom or reader path. The site can restrict door access to invited visitors. Global Guest Types cannot be assigned Visit Access Types, so they cannot provision this door access or include visitors in roll call through that integration.

\n

Source: Verkada Help — Door Access for Guests.

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Applicability

\n

Applies to site-specific Verkada Guest door-access configuration. This article addresses invitation delivery prerequisites, not a claim that an email invitation itself authorizes every door or replaces local visitor approval.

\n

DSE recommendation

\n

DSE recommends tracing the complete credential-delivery path when a guest reports that a QR code never arrived. Confirm the Guest Type is site-specific, the contact step is present, and the intended Visit Access Type is linked before replacing readers or resending unrelated messages. Have the host approve which visitors may receive door access and whether invitation-only restrictions are needed. Keep visitor-facing instructions consistent with the actual supported credential and entrance.

\n

Verification

\n

Create an approved test visit using a controlled contact address, complete sign-in, and inspect the delivered credential link. Test the intended reader and an unauthorized door. Confirm that a visitor who does not satisfy the configured invitation restriction receives no unintended door access, and record the tested Guest Type.

\n

Official reference

\n

Verkada Help — Door Access for Guests. Reviewed October 15, 2026.

", "content_text": "Check the site-specific Guest Type and contact step before diagnosing a missing visitor QR code as reader failure.\nSource facts\nVerkada Guest links a Guest Type to a Visit Access Type to issue visitor door permissions. The guide requires a Contact Info step for delivering QR codes, entry codes, or unlock links. QR codes are viewed through the visitor’s post-sign-in link and require a supported intercom or reader path. The site can restrict door access to invited visitors. Global Guest Types cannot be assigned Visit Access Types, so they cannot provision this door access or include visitors in roll call through that integration.\nSource: Verkada Help — Door Access for Guests.\nApplicability\nApplies to site-specific Verkada Guest door-access configuration. 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Confirm that a visitor who does not satisfy the configured invitation restriction receives no unintended door access, and record the tested Guest Type.\nOfficial reference\nVerkada Help — Door Access for Guests. Reviewed October 15, 2026.", "content_markdown": "Check the site-specific Guest Type and contact step before diagnosing a missing visitor QR code as reader failure.\n\n## Source facts\n\nVerkada Guest links a Guest Type to a Visit Access Type to issue visitor door permissions. The guide requires a Contact Info step for delivering QR codes, entry codes, or unlock links. QR codes are viewed through the visitor’s post-sign-in link and require a supported intercom or reader path. The site can restrict door access to invited visitors. Global Guest Types cannot be assigned Visit Access Types, so they cannot provision this door access or include visitors in roll call through that integration.\n\nSource: [Verkada Help — Door Access for Guests](https://help.verkada.com/guest/configuration/door-access-for-guests).\n\n## Applicability\n\nApplies to site-specific Verkada Guest door-access configuration. This article addresses invitation delivery prerequisites, not a claim that an email invitation itself authorizes every door or replaces local visitor approval.\n\n## DSE recommendation\n\nDSE recommends tracing the complete credential-delivery path when a guest reports that a QR code never arrived. Confirm the Guest Type is site-specific, the contact step is present, and the intended Visit Access Type is linked before replacing readers or resending unrelated messages. Have the host approve which visitors may receive door access and whether invitation-only restrictions are needed. Keep visitor-facing instructions consistent with the actual supported credential and entrance.\n\n## Verification\n\nCreate an approved test visit using a controlled contact address, complete sign-in, and inspect the delivered credential link. Test the intended reader and an unauthorized door. Confirm that a visitor who does not satisfy the configured invitation restriction receives no unintended door access, and record the tested Guest Type.\n\n## Official reference\n\n[Verkada Help — Door Access for Guests](https://help.verkada.com/guest/configuration/door-access-for-guests). 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Confirm the Guest Type is site-specific, the contact step is present, and the intended Visit Access Type is linked before replacing readers or resending unrelated messages. Have the host approve which visitors may receive door access and whether invitation-only restrictions are needed. Keep visitor-facing instructions consistent with the actual supported credential and entrance.\nVerification\nCreate an approved test visit using a controlled contact address, complete sign-in, and inspect the delivered credential link. Test the intended reader and an unauthorized door. Confirm that a visitor who does not satisfy the configured invitation restriction receives no unintended door access, and record the tested Guest Type.\nOfficial reference\nVerkada Help — Door Access for Guests. 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