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Source facts

\n

Remote Help requires the sharer, helper, and their devices to belong to the same tenant. Microsoft highlights outsourced support as a case where the helper’s employer-issued device can violate that requirement. The helper must also have the sharer or device within the assigned RBAC scope; All Devices does not include unenrolled devices. Microsoft Learn.

\n

Applicability

\n

Use this review before promising Remote Help as part of a cross-organization support arrangement. Inventory the actual helper account, helper device, sharer, target device, enrollment state, and intended session mode.

\n

DSE recommendation

\n

Make tenant alignment an explicit service-onboarding decision rather than discovering it during an urgent call. Review the documented same-tenant workstation or virtual-desktop options with the support provider and the identity owner. Separately scope the minimum helper permissions to the agreed users or devices. Do not respond to a scope failure by granting tenant-wide access without a reviewed business requirement.

\n

Verification

\n

Rehearse a session using the exact account and workstation combination the provider will use. Confirm the intended target is eligible and that an out-of-scope test target cannot receive help from that role. Document any unenrolled-device requirements separately. Retain the tenant and scope evidence without user-session contents, and repeat the check when provider staffing or workstation ownership changes.

\n

Official references

\n

Microsoft Learn: Plan for Remote Help with Microsoft Intune.

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Do not respond to a scope failure by granting tenant-wide access without a reviewed business requirement.\nVerification\nRehearse a session using the exact account and workstation combination the provider will use. Confirm the intended target is eligible and that an out-of-scope test target cannot receive help from that role. Document any unenrolled-device requirements separately. Retain the tenant and scope evidence without user-session contents, and repeat the check when provider staffing or workstation ownership changes.\nOfficial references\nMicrosoft Learn: Plan for Remote Help with Microsoft Intune.", "content_markdown": "## Source facts\n\nRemote Help requires the sharer, helper, and their devices to belong to the same tenant. Microsoft highlights outsourced support as a case where the helper’s employer-issued device can violate that requirement. The helper must also have the sharer or device within the assigned RBAC scope; All Devices does not include unenrolled devices. [Microsoft Learn](https://learn.microsoft.com/en-us/intune/remote-help/plan).\n\n## Applicability\n\nUse this review before promising Remote Help as part of a cross-organization support arrangement. Inventory the actual helper account, helper device, sharer, target device, enrollment state, and intended session mode.\n\n## DSE recommendation\n\nMake tenant alignment an explicit service-onboarding decision rather than discovering it during an urgent call. Review the documented same-tenant workstation or virtual-desktop options with the support provider and the identity owner. Separately scope the minimum helper permissions to the agreed users or devices. Do not respond to a scope failure by granting tenant-wide access without a reviewed business requirement.\n\n## Verification\n\nRehearse a session using the exact account and workstation combination the provider will use. Confirm the intended target is eligible and that an out-of-scope test target cannot receive help from that role. Document any unenrolled-device requirements separately. Retain the tenant and scope evidence without user-session contents, and repeat the check when provider staffing or workstation ownership changes.\n\n## Official references\n\n[Microsoft Learn: Plan for Remote Help with Microsoft Intune](https://learn.microsoft.com/en-us/intune/remote-help/plan)." }, "json_ld": { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://dsesecurity.com/#organization", "name": "Detection Systems & Engineering", "alternateName": "DSE Security", "url": "https://dsesecurity.com/", "logo": { "@type": "ImageObject", "url": "https://update.dsesecurity.com/assets/dse-logo-20260812.png?v=1.8.20" } }, { "@type": "Organization", "@id": "https://update.dsesecurity.com/#editorial-team", "name": "DSE Security Editorial Team", "url": "https://update.dsesecurity.com/", "parentOrganization": { "@id": "https://dsesecurity.com/#organization" } }, { "@type": "WebSite", "@id": "https://update.dsesecurity.com/#website", "name": "DSE Updates", "alternateName": "DSE Security Knowledge Hub", "url": "https://update.dsesecurity.com/", "inLanguage": "en-US", "publisher": { "@id": "https://dsesecurity.com/#organization" }, "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://update.dsesecurity.com/?q={search_term_string}" }, "query-input": "required name=search_term_string" } }, { "@type": "WebPage", "@id": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/", "url": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/", "isPartOf": { "@id": "https://update.dsesecurity.com/#website" }, "lastReviewed": "2026-09-09" }, { "@type": "BreadcrumbList", "@id": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/#breadcrumbs", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "DSE Updates", "item": "https://update.dsesecurity.com/" }, { "@type": "ListItem", "position": 2, "name": "Check the helper's tenant before outsourcing Remote Help support", "item": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/" } ] }, { "@type": [ "Article", "TechArticle" ], "@id": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/#article", "identifier": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/", "url": "https://update.dsesecurity.com/updates/dse-20260909-156-check-the-helper-s-tenant-before-outsourcing-remote-help-support/", "headline": "Check the helper's tenant before outsourcing Remote Help support", "description": "Can an outsourced helper use a device from another tenant to support your Intune users?", "abstract": "Can an outsourced helper use a device from another tenant to support your Intune users?", "articleBody": "Source facts\nRemote Help requires the sharer, helper, and their devices to belong to the same tenant. 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