# Review intercom receiver authority even when no Command user is assigned

> Include tablets and telephone receivers in the access review even when they have no named Command account.

- Canonical URL: https://update.dsesecurity.com/updates/review-intercom-receiver-authority-even-when-no-command-user-is-assigned/
- Publisher: Detection Systems & Engineering (DSE Security)
- Author: DSE Security Editorial Team
- Published: 2026-10-15T13:31:58+00:00
- Modified: 2026-10-15T13:36:14+00:00
- Last reviewed by DSE: 2026-10-15
- Resource type: Guide
- DSE priority: Information
- Topics: Access Control
- Reading time: 2 minutes

## What you need to know

Include tablets and telephone receivers in the access review even when they have no named Command account.

## Potentially affected

Applies to the receiver permissions documented for Verkada Intercom. Confirm the current role matrix and device configuration; this does not assign permissions or state that every receiver is a named employee.

## DSE recommendation

DSE recommends inventorying receivers alongside user accounts during an entrance-access review.

## Article

Include tablets and telephone receivers in the access review even when they have no named Command account.

## Source facts

Verkada intercom authority depends both on site roles and on receiver configuration. The guide says a user must be configured as a receiver to receive calls. Desk Stations and SIP phones are receivers that are not tied to a Command user and cannot be assigned site roles. Receiver authority includes viewing live intercom video outside calls, unlocking during and outside calls, and talk-down. Reviewing only the organization’s list of named user roles therefore misses a separately configured path to intercom functions.

Source: [Verkada Help — Roles and Permissions for Intercom](https://help.verkada.com/intercom/getting-started/roles-and-permissions-for-intercom).

## Applicability

Applies to the receiver permissions documented for Verkada Intercom. Confirm the current role matrix and device configuration; this does not assign permissions or state that every receiver is a named employee.

## DSE recommendation

DSE recommends inventorying receivers alongside user accounts during an entrance-access review. Map each tablet, extension, and personal receiver to an accountable owner and approved physical or telephone location. Check whether continuous viewing and out-of-call unlocking are appropriate for that endpoint. Remove stale receiver destinations when a desk, phone extension, or employee role changes, and validate the intended fallback call flow afterward. Treat receiver configuration as an access decision requiring an owner.

## Verification

Compare the receiver list with the approved endpoint inventory and test one authorized receiver’s available functions outside a call. Verify that a removed disposable receiver no longer receives test calls. Record any authority that cannot be expressed through a site-role assignment so future reviews do not silently omit it.

## Official reference

[Verkada Help — Roles and Permissions for Intercom](https://help.verkada.com/intercom/getting-started/roles-and-permissions-for-intercom). Reviewed October 15, 2026.

## Primary reference

- Name: Verkada Help — Roles and Permissions for Intercom
- Authority: help.verkada.com
- URL: https://help.verkada.com/intercom/getting-started/roles-and-permissions-for-intercom
- Source publication date: Not stated by the source

## Citation and use

Preferred citation: “Review intercom receiver authority even when no Command user is assigned,” DSE Security, https://update.dsesecurity.com/updates/review-intercom-receiver-authority-even-when-no-command-user-is-assigned/
Publishing principles: https://update.dsesecurity.com/updates/dse-updates-editorial-methodology/
Usage and citation policy: https://update.dsesecurity.com/usage/
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