Choose whether Verkada Support may see footage during configuration troubleshooting
Decide explicitly whether support needs footage, then scope its site access and end the case window promptly.
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Video Surveillance
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Page 3 of the DSE Video Surveillance knowledge center, with source-backed guidance and practical next steps.
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Limit a Verkada sharing link to the video functions its recipient needs
Approve the link’s functions and expiry together, then verify what its recipient can actually see.
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Choose public or private Verkada archives by their actual audience
Translate public and private archive labels into the actual authorized audience before saving sensitive footage.
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Assign extended cloud retention without mistaking the license for an enabled backup
Reconcile purchased packs, camera-channel assignments, and backup activation as separate handoff requirements.
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Start Verkada cloud backup before the footage you need exists
Record when backup starts and verify the first uploaded interval before depending on off-camera recovery.
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Plan Verkada camera replacement around its irreversible read-only transition
Treat the original camera’s read-only transition as a coverage and preservation checkpoint before replacement.
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Track certificate expiry for KiwiVision confidential recordings
Include encryption-certificate validity in the recording continuity checks for KiwiVision confidential streams.
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Check XProtect export encryption and signatures separately
Treat recipient access and recording-signature verification as separate checks when preparing an XProtect evidence export.
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Distinguish an active Axis MQTT client from a connected session
Check the broker connection state separately from the MQTT client’s activation state when diagnosing missing camera messages.
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Plan third-party camera stream limits in UniFi Protect
Check which streams and functions Protect actually imports before promising a third-party camera integration.
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