Require kiosk check-in before a scheduled UniFi visitor can open doors

Decide whether arrival check-in must precede door access and verify the staffed fallback without bypassing approval.

Source facts

UniFi Access visitor configuration defines a one-time or recurring schedule, visit locations, and door credentials. An optional Require Check-In at the Kiosk setting makes self-service check-in a prerequisite to opening doors. The documented kiosk workflow supports check-in, approval, and badge printing as configured. The guide specifies supported printer models and minimum application versions; iPad is used to configure kiosk mode, while supported mobile apps can approve visitor check-in requests. An invitation alone is therefore not the whole check-in workflow.

Source: Ubiquiti Help Center — Configuring Visitor Schedules in UniFi Access.

Applicability

Applies to UniFi Access visitor schedules and supported kiosk hardware/software. Select the approval steps authorized by the site’s visitor policy and confirm the supported printing and mobile-app prerequisites before rollout.

DSE recommendation

DSE recommends deciding whether pre-arrival credentials should work before a visitor reaches reception. If check-in is required, document the approval owner, supported kiosk and printer, and a staffed fallback when the kiosk is unavailable. Limit visit locations and timing to the approved purpose. Tell the host and visitor what to expect before arrival and review how the approval record and printed badge will be handled under the site’s visitor policy.

Verification

Create an authorized test invitation and check the intended door before check-in, after approval, and after the visit window ends. Observe the actual badge and credential delivery if printing is used. Confirm the staffed fallback preserves the approved access decision instead of removing the check-in requirement simply to clear a queue.

Official reference

Ubiquiti Help Center — Configuring Visitor Schedules in UniFi Access. Reviewed October 15, 2026.