Check the Factory Reset restriction before wiping a fully managed Samsung device

Source facts

Microsoft instructs administrators to ensure that Factory Reset under Device Restrictions is not set to Block for these devices. If Factory Reset is blocked when Wipe starts, Microsoft states that the device loses contact with Intune and cannot complete the factory reset. Microsoft Learn.

Applicability

This check applies specifically to Android Enterprise fully managed Samsung devices. Confirm the enrollment type and effective device-restriction setting before placing a wipe in an approved retirement or reassignment plan.

DSE recommendation

DSE recommends making the effective Factory Reset setting a prerequisite in the Samsung wipe checklist. Review data preservation and the approved return-to-service plan before authorizing the destructive action. If the blocking restriction is present, resolve it through the organization’s change process and verify the resulting device state before proceeding. Keep a support path available for a device that no longer reports to management.

Verification

Use an authorized spare device of the relevant enrollment type to validate the complete procedure. Record the effective restriction before the action and inspect the physical device afterward to verify the intended factory-reset result. A missing management connection should trigger investigation, because it does not establish that the reset finished. Keep that result with the device’s reassignment record.

Official references

Microsoft Learn: Wipe devices with Microsoft Intune. Source reviewed September 17, 2026.